We offer a 30-day return window starting from the date you receive your item. During this period, you can request a return for any defect or dissatisfaction.
Order Cancellation
• Before Shipment: Customers may cancel orders without reason within 24 hours of purchase.
• After Shipment: Once the order has been dispatched and entered the logistics/shipping process, it can no longer be cancelled. In such cases, if you still wish to cancel, please wait until you receive the package, and then follow our Return Process below.
Eligibility for Returns
To be eligible for return, items must be in their original condition: unused and in the original packaging. To start a return, email us at info@amoriabloom.com.
Once your return is approved, we will provide you with the specific return address and detailed return instructions via email, and returns are generally processed at our UK/domestic fulfillment center.
Damages and Issues
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately with photos and details so we can assess and resolve the issue. Prompt reporting helps us and the carrier investigate and rectify problems quickly.
Non-Returnable & Custom Items
Please note that customized bouquets, tailored floral arrangements, or any items made to your specific requests and specifications cannot be returned, exchanged, or refunded once production has begun or the order has been shipped. We appreciate your understanding.
Please note: Due to the nature of transit, faux floral stems or petals may occasionally arrive slightly compressed. This is not considered a product defect, as they can be easily reshaped by hand or with a garment steamer/hairdryer. If you still wish to return them, standard return policies will apply.
Return Shipping Fees & Costs
• Damaged, Defective, or Wrong Items:
If the return is due to a product defect, damage upon arrival, or an incorrect item sent by us, we will cover all return shipping costs. You will not be charged any extra fees for replacements or full refunds.
• Standard Returns (Non-Defective / Customer Remorse):
If you wish to return an item due to personal preference, dissatisfaction, or selecting the incorrect size/style, the customer is responsible for all return shipping costs. Please note that a 5% restocking fee will be deducted from the final refund amount to cover processing and restocking expenses.
• International returns:
Returns are processed at: UK/US. International returns are to be at your own cost unless faulty.
• Exchanges: The quickest way to get the correct item is to return the original once it’s approved, and then place a new order for the replacement item. This ensures you receive what you want without delay.
Refunds
Once we receive and inspect your returned item to ensure it is in its original condition, we will process your refund. The refund (minus the 5% restocking fee for standard returns, if applicable) will be automatically credited to your original payment method. Please note that your bank or credit card company may take additional time to post the transaction.
If more than 14 days pass after approval without a refund, contact us at info@amoriabloom.com.
