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Thank you for shopping at Amoria Bloom! We are dedicated to delivering your order safely and efficiently.

1. Shipping Rates & Free Shipping

We offer Free Standard Shipping on orders that meet the minimum spend thresholds below:

2. Order Processing & Delivery

The total time to receive your order is divided into two parts: Processing Time and Shipping Time.

• Order Processing Time: All orders are processed and dispatched within 1–3 business days (excluding weekends and holidays).
• Estimated Shipping Times:

3. Order Confirmation & Tracking

Step 1: Order Acknowledgement

Immediately after placing your order, you will receive an Order Confirmation Email with your order details.

• Action Required: Please double-check your shipping information (street number, apt/unit, city, zip code) immediately. If you spot any errors, contact us right away.
• Tip: If you do not see this email within 24 hours, please check your spam/junk folder before reaching out.

Step 2: Shipment Confirmation & Tracking

Once your package leaves our warehouse, you will receive a Shipment Confirmation Email containing your order number, carrier name, and a tracking number.

• Tracking details usually update and become active within 24 hours on the carrier's tracking page.
• When the package arrives in your destination country, final delivery is handled by your local postal service. You can track it on their official website using the same tracking number.
• Tracking Validity: 

  If you notice any tracking abnormalities or experience unexpected delays, please contact us promptly so we can work with the carrier to resolve it for you.

4. Address Changes & Delivery Issues

• Incorrect Address at Checkout: Orders are shipped strictly to the address provided at checkout. If you notice an error, email us as soon as possible. If a package is returned to us due to an incorrect or incomplete address, a re-shipping fee will apply to send it out again.
• Failed Deliveries: If a delivery attempt fails, please contact your local post office first. They have direct handling information and can arrange a redelivery or hold it for pickup.

• Lost or Stolen Packages: If your tracking link shows that your package was "Delivered" but you have not received it, please check with your neighbors or your local delivery driver first.

5. Damaged Items & Returns

• Damaged on Arrival: We take great care to prevent damage during transit. If your package arrives damaged (e.g., soaked box, torn/bent items), please report the issue to the delivery carrier immediately. Then, email us within 3 business days with clear photos of the damage so we can expedite a claim and replacement.
• Return Shipping Fees: 

  If you wish to return an item due to personal preference, dissatisfaction, or selecting the incorrect size/style, the customer is responsible for all return shipping costs. Please note that a 5% restocking fee(Total order amount) will be deducted from the final refund amount to cover processing and restocking expenses.